[-Make a Warranty claim-]

If your product is defective and you would like to file a warranty claim, you will be responsible for shipping and insurance cost to our warehouse. A warranty may only be started for items affected by a defect in the workmanship or materials of your item. Warranties cannot be started for normal or excessive wear & tear. Examples of warranties may include but are not limited to:

-Broken bag handles
-Broken zippers
-Cracked bowling balls
-Shoes coming apart at seams/unglued
-Loose stitching on bags

Warranties will be handled on a case by case basis per the manufacturers individual warranty guidelines. Warranty items must be shipped in a protective box or we will refuse to accept the package. If the product defect warrants a claim and is within the warranty period, we will ship you (free of charge - continental US) a new product to replace the defective product. If the original product is no longer available, we will ship a similar product equivalent to the value you paid for the original product. In cases where a suitable replacement cannot be located, you will receive a credit equal to the original price paid for your next purchase with bowlingball.com. Drilling charges are not reimbursable. If your ball was drilled by bowlingball.com using our professional drilling services your new ball will be drilled free of charge as part of our warranty replacement. Manufacturer warranty claims can take up to 14 business days for approval.